Rosie Kelly Massage & Bodywork (a sole trader trading as Rosie Kelly) holds your information in connection with the massage therapy services provided.
I will never provide or sell your details to a third party without your permission. If you have booked an appointment with me, I will send a confirmation email for the booking and an appointment reminder email the day before your appointment. I will only contact via telephone if there is a valid reason to do so, for example, an unexplained absence from an appointment.
I may email you after an appointment to follow up with aftercare advice and some further information, or to ask for feedback on how your appointment went.
Information I may collect from you
When you send a message via the built-in messaging tool on the website, send an email, text message or direct message via another social media platform, I collect personal information as part of the booking process, notably your email address and your phone number.
I will also collect personal information as part of the consultation process during your appointment. The amount of information I collect will vary depending on the reason for your visit and is required so that I may provide a safe and fulfilling massage treatment. Your personal information will be used for the specific reasons stated above only.
In addition I may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page in order to improve the website and better tailor it to your needs.
How I will contact you
I may contact you for the following reasons: to send an appointment reminder, to follow-up with an appointment with aftercare, to settle payment, or when otherwise necessary. I will contact you via email, telephone, text messages, social media platform, unless you have specifically requested otherwise. I will try to use the method you have first contacted me on.
Sharing and accessing your data
I can only disclose or share aspects of your data with your express consent; I cannot and will not send or share your data with other health care providers or insurers without first gaining your permission.
You can request full disclosure of the information I have about you at any time.
How your data is stored
According to the CNHC (Complementary & Natural Healthcare Council), practitioners should keep a record of client information for at least 7 years, after which it will be destroyed if you are no longer a client of mine.
All paper consultation forms are kept in a securely locked cabinet only accessed by me.
Rosie Kelly Massage & Bodywork is hosted on the Wix.com platform. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Wix.com stores your data on secure servers behind a firewall.
I use the Cliniko software to make appointments and to keep treatment notes from each of our sessions. This software is fully compliant with GDPR and your information is password protected, accessed only by me.
How you can withdraw consent
Last updated on 5th May 2019.